Furniture FAQs
How do I get a price quote?
Please browse the inventory of the manufacturers with whom we work to offer you discount prices. While looking through their on line catalogs, be sure to jot down the following information:
- Manufacturer's name
- Collection name
- Individual item numbers or exact item descriptions
- The quantity for each item you are interested in
Finally, go to our quote form to get your discounted price.
What is the ordering process?
Once you have received a price quote and are ready to place an order, we will mail or fax you an order form. Upon acceptance, mail the order to us with a 50% deposit. We accept personal check, money orders, credit cards, and cashier checks.
Once we have received your down payment, we will send you an order confirmation via e-mail. We will contact you within two weeks of your order confirmation with an estimated time frame for delivery. The order process usually takes 6-14 weeks depending on the availability of the item from the manufacturer. Please remember we are not responsible for factory delays. Once your furniture has left the factory we will contact you for your final payment.
1. All orders have a $1,500 minimum.
2. 5% surcharge on credit card orders.
How long will it take for my delivery to arrive?
It usually takes approximately 6-14 weeks to deliver depending on the manufacturer's availability of the product. This is an estimate not a guarantee. We are at the mercy of the manufacturer to have the item in stock. Once the furniture arrives at the delivery service, we will have your furniture on the next truck to your area. If you are on the East Coast, delivery takes approximately 3-4 weeks; if you are on located in Central USA delivery takes approximately 4-5 weeks, and if you are on the West Coast delivery takes about 4-6 weeks.
The delivery service will contact you 2-5 days in advance to schedule your delivery with you. They will give you a date and a time window as to when they will arrive to your home. Since the delivery service makes many deliveries in one day, they may experience unforseen situations which could make your delivery delayed. We ask you to be patient and flexible with the delivery service.
What if an item is damaged upon delivery?
Any damages should be reported at the time of delivery. You will be given time to inspect the furniture as it is brought into your home. Any damages should be noted on your delivery ticket. Failure to report any damage upon delivery will be the responsibility of the customer for repairs or additonal shipping charges.
If an item comes damaged, you are to refuse the one damaged piece. The item will then go back to the delivery service for repair. The majority of damaged goods can be repaired better than new. The repair technicians are so good, you will never know the item has been repaired. The manufacturer does not allow a new item to be ordered if something is damaged, rather it is repaired and brought up to the manufacturer's standards. It usually takes four to ten weeks to get a repaired item back into your home.
If an item is damaged how long will it take to get it back to my home?
It usually takes 4-10 weeks to repair and redeliver your furniture piece. We have an exceptional repair department within our delivery service. Please note that the manufacturer prefers repairing an item. Furniture is put together by pieces and can be repaired by taking the item apart and repairing or replacing the damaged piece. It is up to the manufacturer to replace an item beyond repair. This process will take longer than the typical repair. Once your item is repaired or replaced you will be given first priority for delivery.
Do I have to pay sales tax?
We do not charge sales tax except on items shipped to Virginia. State laws vary depending on purchases shipped from out of state. A few states randomly check delivery slips at interstate checkpoints and send out requests for customers to pay sales tax, although this is a rarity.
What is the cancellation policy?
All sales are final. The furniture is ordered just for you and is considered a special order. Once the merchandise is delivered from the factory to our delivery service, the merchandise is yours. The factory does not accept returns. We are unable to accept any returns or cancellations.
Can you mail a catalog?
In order to offer you the lowest price possible and to keep our expenses low, we do not print catalogs. Rather, we encourage you to print pictures from the manufacturer's website or shop locally where you can view the product in person.
Why are your prices so much lower than my local store?
Because we are a true family business we have little overhead and can pass the savings onto you. We work on very small profit margins in order to get your business. We work on a high volume of sales, not high profit margins. Please do not take our quotes into your local store and try to bargain with them. Local retailers have higher costs and thus have to charge higher prices.
Why are there no prices listed on the website?
Due to manufacturer's restrictions, prices are not listed on our website. Please call or fill out the quote request form to obtain pricing information.
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